Q: Custom Reviews Sources

Here's how to add your custom review platforms To add your custom reviews platform, you will need to do the following steps: <ol> <li>Go to Reviews / Custom Sources page.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/2494e3b607eba800/reputation-defenders-menu-revi_35kh6k.svg" alt="Custom Sources" /> <ol start="2"> <li>Select “+ Add Custom Source”. </li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/2494e3b607eba800/reputation-defenders-menu-revi_n7rw0g.svg" alt="Add Custom Source" /> <ol start="3"> <li>Fill in the form (brand name, brand domain, business base URL, logo image) and save it. This new custom reviews platform will appear on the Reviews Sources page now.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/2494e3b607eba800/reputation-defenders-menu-revi_1i5en74.svg" alt="Custom Source Details" />

Q: Respond to Reviews

Here's how to respond your customer's reviews The Reviews Management Platform app offers you the easiest way to respond to your customer's ||| You need to set up the <a href="https://help.reputation-defenders.com/en/article/add-reviews-platforms-1gd1s27/">Review Sources</a> before being able to respond to reviews. To respond to your customer's reviews, you will need to do the following steps: <ol> <li>Go to Reviews / My Reviews page.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/2494e3b607eba800/reputation-defenders-menu-revi_16v83pz.svg" alt="My Reviews" /> <ol start="2"> <li>With the filter form, you can choose the review platform, date, rating range, and only reviews that have yet to be responded to if needed. </li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/2494e3b607eba800/reputation-defenders-menu-revi_12dbyfi.svg" alt="Filter" /> <ol start="3"> <li>Hit the button respond.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/2494e3b607eba800/reputation-defenders-menu-revi_1vm9m80.svg" alt="Respond" /> <ol start="4"> <li>Respond to the selected review and hit the button response.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/2494e3b607eba800/reputation-defenders-menu-revi_c1wlza.svg" alt="Respond Form" />

Q: Add Reviews Platforms

Here's how to add your review platforms To add your reviews platform, you will need to do the following steps: <ol> <li>Go to Reviews / Reviews Sources page.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/2494e3b607eba800/reputation-defenders-menu-revi_c3wpxe.svg" alt="Reviews Sources" /> <ol start="2"> <li>Choose a review platform to connect. </li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/2494e3b607eba800/reputation-defenders-menu-revi_r4ub76.svg" alt="Reviews Source Activation" /> <ol start="3"> <li>Copy and paste your review platform business URL (or fill in the form).</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/2494e3b607eba800/reputation-defenders-menu-revi_3hjdro.svg" alt="Reviews Sources Connect Form" /> <ol start="4"> <li>Your reviews a being imported. </li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/2494e3b607eba800/reputation-defenders-menu-revi_139exmd.svg" alt="Reviews Platform" /> | To know all the platforms already available, go to <a href="https://help.reputation-defenders.com/en/article/integrations-reviews-platform-list-5n0xef/">Review Platforms</a>. | To add a specific custom platform, go to <a href="https://help.reputation-defenders.com/en/article/custom-reviews-sources-51pp3p/">Custom Sources</a>.

Question 1

Dashboard

Accepted Answer

||| You need to set up the Review Sources before being able to see them on the dashboard. 😊

This is the Dashboard page, an overview of your rating, reviews, and customer activity.

Select your date range or use a pre-calculated range (all time, today, yesterday, last 7 days, last 30 days, this month, last month, this year, and last year).

You have a view of your activity in the selected date range:

You can see your rating.

You can see your statistics about your reviews and rating.

You can see your reviews funnel (invites sent, invites clicked, reviews posted, and reviews responded).

And finally, you can see your top review sources.

Question 2

Custom Reviews Sources

Accepted Answer

Here's how to add your custom review platforms

To add your custom reviews platform, you will need to do the following steps:

Go to Reviews / Custom Sources page.

Select “+ Add Custom Source”.

Fill in the form (brand name, brand domain, business base URL, logo image) and save it. This new custom reviews platform will appear on the Reviews Sources page now.

Question 3

Respond to Reviews

Accepted Answer

Here's how to respond your customer's reviews

The Reviews Management Platform app offers you the easiest way to respond to your customer's

||| You need to set up the Review Sources before being able to respond to reviews.

To respond to your customer's reviews, you will need to do the following steps:

Go to Reviews / My Reviews page.

With the filter form, you can choose the review platform, date, rating range, and only reviews that have yet to be responded to if needed.

Hit the button respond.

Respond to the selected review and hit the button response.

Question 4

Add Reviews Platforms

Accepted Answer

Here's how to add your review platforms

To add your reviews platform, you will need to do the following steps:

Go to Reviews / Reviews Sources page.

Choose a review platform to connect.

Copy and paste your review platform business URL (or fill in the form).

Your reviews a being imported.

| To know all the platforms already available, go to Review Platforms. | To add a specific custom platform, go to Custom Sources.

Question 5

Overview

Accepted Answer

Here's the Reviews Management Platform Overview

Dashboard

This is the Dashboard page, your main page: an overview of your rating, reviews, and customer activity. To see your dashboard, you will need to do the following steps:

Go to Dashboard

Inbox

This is the Inbox page where you can see feedback from your customers. To see your inbox, you will need to follow these steps:

Go to Inbox

Reviews

This is the Reviews page where you can manage your customers' reviews. To view and manage your reviews, you will need to follow these steps:

Go to Reviews

Customers

This is the Customers page where you can manage your customers. To manage your customers, you will need to do the following steps:

Go to Customers

Invitations

This is the Invitations page where you can manage invitations and campaigns. To manage your invitations and campaigns, you will need to do the following steps:

Go to Invitations

![My Invitations](https://storage.crisp.chat/users/h

Question 6

Sharing Reviews to Social Media

Accepted Answer

Here's how to share reviews on social media

||| You need to set up the Review Sources page before being able to post your customer's reviews on social media. The Reviews Management Platform app offers you the easiest way to connect your social media.

To post your customer's reviews on social media, you will need to do the following steps:

Go to Reviews / Social Sharing page.

Connect your social media. Three social media are available: Facebook, Twitter, and Google Business. Hit the button of a social media and follow the usual step for social media like Google Business:

Set up what you post and when you send it.

A - Enable the sharing.

B - Create your post template and include variables.

C - Add images to your post.

D - You can exclude some star ratings.

E - You can exclude some review sources.

F - You can also exclude reviews with no text or media.

G - Manage the publication dates.

H - Don’t forget to save your setup!

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